Bilingual Virtual Assistant | Medical Interpreter | Real Estate Negotiator | CRM & Operations Specialist
I am a bilingual (English-Spanish) professional with experience in real estate operations, CRM optimization, international customer service, and medical interpretation. I specialize in improving workflow efficiency, managing client communication, and supporting business growth through structured systems and strategic follow-up.
With hands-on experience working with U.S.-based companies, I have successfully supervised teams, optimized CRM systems, negotiated real estate transactions, and facilitated medical, legal, and insurance interpretations with accuracy and confidentiality.
I bring a combination of operational management, negotiation skills, and strong communication abilities that allow me to adapt quickly and deliver results in fast-paced environments.
🔹 Supervisor – RealKapitalSolutions LLC (U.S. Real Estate Company)
Led CRM restructuring and workflow optimization.
Supervised deal management and ensured quality control.
Coordinated directly with IT to update CRM variables and improve automation.
Improved productivity through performance feedback and process refinement.
Oversaw compliance with operational and commercial standards.
🔹 Real Estate Negotiator / Virtual Assistant
Managed U.S. residential properties (single-family homes).
Communicated directly with investors and real estate agents.
Prepared and reviewed legal documentation for property contracts.
Identified acquisition opportunities and negotiated terms.
Maintained detailed CRM Follow up and pipeline management.
🔹 Medical / Legal / Insurance Interpreter (OPI & VRI)
Provide real-time English-Spanish interpretation for healthcare providers and patients.
Ensure confidentiality, HIPAA compliance, and medical accuracy.
Handle sensitive conversations with professionalism and cultural awareness.
Support communication in high-pressure clinical environments.
🔹 Insurance Broker Assistant
Managed confidential policyholder information.
Drafted professional correspondence.
Coordinated documentation and deadline Follow up.
Assisted in dispute and claims documentation review.