I am a virtual assistant with two years experience in various administrative roles, handling Data mining, Client relations, Marketing services and time management,I am detail oriented and value customer service as i have four years work experience in the field by delivering market intelligence through customer feedback and interactions, manage and resolve customer complaints, provide customers with products and services information by clearly explaining procedures, answering questions and providing relevant information, identifying and escalating priority issues and where necessary, follow up customer concerns,documenting all customer interaction information according to standard operating procedures, to ensure accurate and timely filling of all presented customer documentation, and also to maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures. I am experienced in data entry and familiar with tools such as spreadsheets, excel and can maintaining accurate records of valuable company information.