Handle inbound and outbound calls with professionalism and warmth
Schedule, confirm, and reschedule appointments using EMR or booking platforms
Respond to client inquiries via phone, e-mail, and chat
Maintain accurate records of patient/client interactions and schedules
Ensure HIPAA-compliant communication for healthcare-related tasks
Coordinate with internal teams to manage calendars and availability
Follow up with clients to reduce no-shows and improve engagement
Provide polite and efficient customer service, resolving basic concerns
Organize digital files, intake forms, and documentation
Support remote clinics, creatives, or service-based businesses with admin tasks