Network Engineer | IT Support | IT Specialist | System Administrator | DevOps Engineer
Hi I'm Abdelrahman,
✅ I am a experienced IT Helpdesk Support Specialist. I am a self-motivated professional that thrives on innovation, overcoming challenges, learning new skills, and encouraging growth in those around me.
✅ I'm always on the lookout for ways to increase productivity and profit. When my clients win, I win. Let's chat about how I can level up your business.
Summary of Qualifications:
✅ IT Graduate
✅ Excellent English verbal and written communication skills
✅ Delivering excellent customer service
✅ Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented users
✅ Troubleshoot and resolve a wide range of issues from application support, to complex server and infrastructure issues.
✅ Phone Support
✅ Chat Support
Comprehensive understanding of:
✅Microsoft Windows and Mac Operating Systems
✅Apple IOS and Android experience
✅Windows Server
✅Microsoft 365 and Outlook Exchange
✅Active Directory
✅Group Policy
✅VMware ESXi, NAS
✅Managed switches/VLANs
✅Firewall & Network Management
✅Understanding and Working Knowledge of DNS