Growth Architect: Blending Strategic Solutions, Presales & Digital Impact
With 7 years of hands-on experience, I'm a versatile professional specializing in Cloud & Cisco Contact Center solutions, strategic presales, product management, and impactful digital marketing. My unique blend of technical depth and business acumen allows me to drive growth from multiple angles.
I excel at designing robust technical solutions (including RFPs and architectural diagrams) and bringing them to life through engaging product demonstrations and effective third-party vendor management. My expertise extends to product strategy, where I work closely with agile development teams to prioritize backlogs and ensure timely project delivery.
On the marketing front, I manage comprehensive campaigns, crafting everything from website content and blog posts to presentations and social media strategies. I'm adept at video editing and ensuring all content aligns with the overall brand story, reaching target audiences effectively.
Whether you need to optimize your contact center, accelerate your sales pipeline, or create compelling product narratives, I bring a results-oriented approach and a proven track record of delivering success.
Work Terms
Project Engagement & Scope
Initial Discussion: Let's start with a quick chat (e.g., 15-30 minutes, no charge) to discuss your needs and ensure we're a good fit.
Clear Scope of Work (SOW): All projects will be defined by a clear SOW or project brief, detailing deliverables, timelines, and responsibilities.
Scope Changes: If project requirements change, we'll establish a formal change request. This might adjust the timeline and cost, but we'll always agree on it beforehand.
Communication & Collaboration
Primary Channels: I use Guru's WorkRoom for all project messaging and file sharing. For deeper discussions or urgent matters, we can schedule video (Zoom, Google Meet) or voice calls.
Response Time: You can expect a response from me within 24 business hours (Monday - Friday).
Regular Updates: For ongoing projects, I'll provide consistent progress updates (e.g., daily or weekly summaries) as agreed in our SOW.
Flexible Models: I offer fixed-price for well-defined projects (with milestone payments and an upfront deposit), hourly rates for ongoing consulting or flexible scopes, and retainers for consistent support.
Upfront & SafePay: For fixed-price projects, a percentage (50%) is funded into Guru's SafePay upfront before work begins. This secures the project for both of us.
Revisions: Fixed-price projects typically include a reasonable number of revisions (e.g., 1-2 rounds). Additional changes outside the original scope may incur extra charges.
Confidentiality & Availability
Confidentiality: All client information and project details are handled with the strictest confidentiality. NDAs can be signed if required.
Working Hours: I am open to working in specific hours accoridng to your requirement and urgency. I'll always inform you in advance of any planned absences.