Pharmacist | Medical Account Manager | Strategic Data Analyst

Combining 13 years of pharmaceutical expertise with high-level call center management is a powerful value proposition. Here is a professional English bio tailored for platforms like LinkedIn, Upwork, or specialized freelance sites.

I am a licensed Pharmacist with over 13 years of experience navigating the complex medical markets of Egypt and Saudi Arabia.
Since 2020, I have leveraged this clinical foundation within the Call Center & Telemarketing industry, specializing in the intersection of healthcare operations and data-driven growth.

Currently serving as a Medical Account Manager, I specialize in Data-Driven Decision Making. I transform raw operational metrics into actionable strategies that ensure business excellence, optimize medical service delivery, and direct sales growth. My unique background allows me to speak the language of both healthcare providers and corporate stakeholders, ensuring that operational efficiency never compromises clinical integrity.

Core Expertise
Regional Market Intelligence: Deep understanding of the healthcare landscape, regulatory requirements, and patient behaviors in Egypt and the KSA.

Operational Excellence: Proven track record in managing medical call center accounts, focusing on workforce optimization and KPI achievement.

Strategic Data Analysis: Expert in utilizing daily, weekly, and monthly data cycles to identify sales opportunities and operational bottlenecks.

Account Leadership: Dedicated to bridging the gap between high-level company goals and day-to-day medical service execution.

Why Work With Me?
I don’t just report data—I provide a clinical and operational perspective that drives revenue. My goal is to help your company achieve Operational Excellence by making every data point count toward better patient outcomes and higher business profitability.

Work Terms

1. Hours of Operation
Standard Availability: Monday – Friday,
Response Time: Typically respond to all inquiries within 2–4 business hours.

Reporting Cycles: Weekly deep-dive reports are delivered every Sunday, and Monday,
with monthly strategic audits delivered by the 3rd of the following month.

2. Preferred Communication Style
Primary Channels: For project and documentation, I prefer Gmail or What's app.

Strategic Meetings: I am available for one video consultation (Zoom/Google Meet) per week to discuss data trends and operational adjustments.

Urgent Matters: For critical operational issues, I can be reached via WhatsApp.

3. Payment Terms
- Project Structure: I offer both Fixed-Price contracts for specific audits and Hourly/Retainer models for ongoing operational management.

- Milestones: For large-scale data projects, a 30% upfront deposit is required, with remaining payments tied to specific deliverables (e.g., Dashboard setup, Initial Audit).

Invoicing: Monthly retainers are invoiced on the 1st of each month and are due within 5 days.

4. Data Privacy & Confidentiality
Security First: Given my background as a Pharmacist, I adhere to strict HIPAA/GDPR compliance standards.

NDA: I am willing to sign Non-Disclosure Agreements (NDAs) before accessing sensitive medical or call center performance data.