Virtual Assistant/ Customer Service Representative
Over the past decade, I have cultivated a diverse set of skills across technical support, customer service, and content creation, which has equipped me with a well-rounded perspective and a robust problem-solving ability. My professional journey has spanned various roles, each adding depth to my expertise and enhancing my adaptability.
In technical support, I spent three years troubleshooting networking devices for Linksys, where I developed a keen ability to diagnose and resolve complex issues. My experience also includes a year assisting customers with vacation bookings, car rentals, and hotel reservations at Expedia, where I honed my skills in customer interaction and service excellence. Additionally, I have a year of experience with HP, troubleshooting printers and up-selling ink and paper products, and a year and a half of supporting eBay Australia members through chat, phone, and email for a variety of concerns.
I have also engaged in content creation and moderation, with two years dedicated to writing book reviews for a prestigious U.S.-based website and a year and a half as a Content Moderator for Meta. In these roles, I developed a strong command of clear, impactful communication and a meticulous eye for detail. My experience extends to virtual assistance, where I edited content for advertising and managed short-term projects such as making outgoing calls for product campaigns and booking transportation services for Coventry Canada and iCars USA.
In specialized customer service roles, I served as a Patient Service Representative for American Medical Center in Guam, assisting with appointment scheduling and rescheduling. I also worked as a Customer Service Specialist for Fresh Start Financial Group, where I supported clients with their credit reports. My role at Menulog Australia involved managing food orders and handling restaurant owner queries, further demonstrating my versatility. Virtual Asisitant Role for TMB Tax Bureau assisitng my client managing VA's and customers. Customer Service role for Ruth's Roses and Ava's Flower assistng customers with their order status, refunds and special request with their orders.
Throughout my career, I have developed a reputation for reliability, adaptability, and a commitment to delivering exceptional service. Each role has contributed to my ability to handle diverse challenges with a balanced approach. I am eager to bring this extensive experience and dedication to a new opportunity where I can continue to grow and make a meaningful impact.
Work Terms
40 Hours a week