Full-Stack AI Engineer | Building Custom, Production-Grade AI Customer Support Systems with RAG & Agentic APIs.

I am a Full-Stack AI Engineer specializing in highly secure, custom AI chatbot architectures tailored for E-commerce, SaaS, and Enterprise businesses. I don't just build basic "chatbots" using drag-and-drop wrappers; I engineer decoupled, highly scalable AI support systems that integrate directly with your company's live data.

My mission is to help businesses automate their customer support operations without sacrificing accuracy or user experience. Whether you need to instantly resolve tier-1 support tickets, check live order statuses, or seamlessly route complex issues to human agents, I build intelligent systems that actually understand your business logic.

Core Expertise & Engineering Focus:

1. Custom RAG Pipelines (Zero Hallucinations): Standard LLMs hallucinate. I build Retrieval-Augmented Generation (RAG) systems using Vector Databases (FAISS) to ground the AI strictly in your private PDFs, store policies, and documentation.

2. Agentic API Integrations: I build Agentic tools using LLM Function Calling. This allows the AI to securely ping your live database (Shopify, Custom APIs) to fetch real-time data, such as live order status updates or inventory checks, and relay it to the user.

3. Smart Escalation Engines: I implement intent triage systems. If a customer is angry or the request is too complex, the bot automatically flags the session, stops replying, and seamlessly escalates the ticket to your human support team.

4. High-Volume Scalability: I engineer resilient backends using Python and FastAPI, integrated with asynchronous background workers (Celery) and message brokers (Redis), ensuring your system can handle thousands of concurrent users.

5. Secure User Memory: Using MongoDB, I ensure every single customer conversation is securely isolated, continuously updated, and perfectly remembered.

Let's build a system that actually resolves tickets.

Work Terms

To ensure the highest quality of engineering and perfect alignment with your business logic, I operate under the following professional work terms:

1. Mandatory Requirements Consultation

Enterprise AI architectures are not "copy-paste" solutions. Before any development begins, we must conduct a thorough requirements review via Guru messages to align on your specific data models, required API endpoints, and escalation logic.

2. Infrastructure & Data Ownership

You retain 100% ownership of your data and infrastructure. I will engineer the backend and provide Dockerized deployment scripts. You will be responsible for providing your own cloud hosting account (AWS, Render, etc.) and your own LLM API keys (OpenAI/Gemini) so you are never locked into a third-party developer's subscription.

3. Live API Connections

If your project requires Agentic workflows (e.g., fetching live order status updates), you must provide secure connections, API keys, or documentation to your backend APIs (Shopify, WooCommerce, or custom endpoints) during the development phase.

4. Payment & Milestones

I work strictly on fixed-price contracts using Guru's SafePay Escrow system. This ensures that the budget is secured upfront and released only upon successful delivery and testing of the agreed-upon milestones.

5. Handoff

Upon completion, I provide comprehensive testing, a fully functional web widget, and clean, documented source code.