Managed multilingual customer support with human supervision
I manage customer support operations for businesses across WhatsApp, live chat, inboxes, tickets, bookings, CRM and customer-facing back-office workflows. My approach combines reliable processes, multilingual communication in Spanish, English and German, and human supervision for every important escalation. I focus on clear answers, organised follow-up, accurate records and a consistent brand tone. I can support tourism, ecommerce, services and other customer-focused businesses with onboarding, daily quality control, reporting and context-rich handovers.
Work Terms
Available for agreed service windows and remote collaboration. Preferred communication is through Guru messages and scheduled project updates. Hourly work starts at $25; managed 30-day pilots start at $590 depending on channels, volume and coverage. Scope, escalation rules, response targets and reporting cadence are confirmed during onboarding.