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Skills

  • Customer Experience Management
  • Customer Service Management
  • Kpi
  • Logistics
  • Management
  • Operations
  • Performance Analysis
  • Quality Management

Services

  • Customer Experience Manager

    $10/hr Starting at $30 Ongoing

    Dedicated Resource

    Managing the Customer Experience project with a strong focus on enhancing Shopping Experience, Customer Journey, Delivery Experience and Return & Refund Experience by leading a team of four to prioritize...

    Customer Experience ManagementCustomer Service ManagementKpiLogisticsManagement

About

Results-driven professional with a customer experience-oriented mindset and a robust background in logistics, data integrity, and performance management.

Results-driven professional with a customer experience-oriented mindset and a robust background in
logistics, data integrity, and performance management. Proven track record in leading customer
experience teams and driving initiatives to enhance satisfaction. Experienced in monitoring all logistics
and fulfillment hubs, with a focus on optimizing lead time and delivery success rate. Skilled in data
analytics, process optimization, and end-to-end delivery process management. Experienced in
Customer Service Leadership and experienced in project management.