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Skills

  • Bug Tracking Systems
  • Customer Service
  • Customer Support
  • Data Systems
  • Microsoft Office
  • Programming
  • Remote Computer Repair
  • Research
  • Technical Support
  • Technical Writing
  • Virtual Assistants
  • Windows
  • Zendesk

Services

  • Level 2 IT Support professional

    $18/hr Starting at $25 Ongoing

    Dedicated Resource

    I provide exceptional first or second level IT support for any product or service by harnessing my current knowledge and researching solutions to new problems.

    Bug Tracking SystemsCustomer ServiceCustomer SupportData SystemsMicrosoft Office

About

Poised to provide exceptional IT customer service or support in any field, anytime.

Fast learner; faster still when it comes to technology
Technology savvy; natural passion and exceptional aptitude for IT
Analytic mindset - good with numbers, keen attention for details
Self starter, develops self without external intervention
Solution oriented, perseveres in solving problems
Team player with good interpersonal and multicultural relationship skills
Extremely trustworthy

I recently moved fully into IT...

I have worked as a process engineer (manufacturing support engineer) in a multicultural corporate FMCG plant in the past four years, where I have developed leadership, communication and people management skills while working as part of team. I learnt to develop procedures and systems for running and maintaining equipment. I learnt to develop test plans and to write reports. I solved problems to their root and implemented systems to prevent a recurrence. I communicated and made presentations to leadership regularly.

Yet I have not been able to shake off my "techcentricity". Rather, I have continued working on/with computers alongside my primary my roles and have excelled in it. This exceptional aptitude for information technology has always been a key enabler for my work. However, I am more than just a technology end-user as I am always the first line of support for my colleagues on IT-related matters and ended up managing e-manufacturing systems for my departments.

So I have moved fully into IT on the strength of my passion and aptitude, my track record in proffering solutions to IT problems, and the skills developed so far.

Work Terms

Negotiable.