I believe that my work should speak for itself... Anyone can make tall promises.
Flexible, dedicated Mid-Senior Professional with over 20 years of diverse experience encompassing Customer Support Services and Process Transformation. Technical Solutions CRM
Workforce Management
Business Process Management
Partner Management
Incident Management
Compliance
Process and Program Management
Salesforce Expert Administrator (Service)
SAP Basis Administrator
BW 3.5, ASTRO SAP CRM 4.0
ProClarity
Provision
Avaya CMS Supervisor
MS Office
LSS - Improved overall partner/agent IT Infrastructure experience.
35+ instances of survey frauds identified.
Survey Process and Risk mapping analysis performed.
Value Stream mapping done for EMEA Channel Operation.
WISE tool enabled for Channel Admins
Program Coordinator for HP Quality and Customer Experience weeks
Program Coordinator for CSR and People Engagement activities
Work Terms
Between 6am IST and 2am IST