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  • Consultant
  • Team Management
  • Analytics
  • Concept Development
  • Cost Reduction
  • Design
  • Innovation Strategy
  • Product Development
  • Qualitative Research
  • Quantitative Research
  • Training
  • Collections
  • Consumer Research
  • Customer Satisfaction
  • Data Management

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  • Sr. Product Development Consultant

    $275/hr Starting at $25

    My expertise is in various product development methods ranging from Voice of Customer collection techniques, Qualitative analysis of Consumer Insights and quantitative analysis of data to customer-focused...

    AnalyticsCollectionsConcept DevelopmentConsultantConsumer Research
  • Voice of Customer Expert consultant

    $275/hr Starting at $25

    I have 12+ years experience in working with client teams to provide training, coaching and execution of Voice of Customer strategy and planning, collection and subsequent qualitative analysis. I also...

    AnalyticsConsultantDecision SupportDesignPlanning
  • Innovation & Concept Development Expert

    $275/hr Starting at $25

    I have 12+ years working as a product development consultant training, coaching and leading teams through dozens of innovation workshops and concept development and refinement activities. Whether the...

    Concept DevelopmentConsultantCost ReductionCustomer SatisfactionIdea Generation


Working with client to bring winning products and offerings to market with customer insights and customer-focused innovation

My background is in engineering but when I graduated college and started an engineering job, I didn't find it as rewarding as I hoped. Then I began a consulting career that has allowed for me to develop an expertise and a passion for customer-focused product development. I have taught approximately 60 courses on voice of customer collection and concept development techniques. I also take the time to coach and teach teams how to analyze and document the insights gained to best set the team up for customer-focused design and decision making downstream. My background as an engineer has given me an advantage in that I know how critical it is to have details when it comes to customer need data. The detail is what makes research actionable and my expertise in the disciplined approach I use emphasizes this for my clients. It also helps that I love what I do because it allows me to work with many different clients where I can always meet new people and learn about new business, products, and offerings.

Work Terms

At any given time, I may have commitments with clients, but I am always actively looking for new opportunities. E-mail is the best way to contact me ( initially.