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  • Operations Management
  • Analytics
  • Help Desk
  • Process Design
  • Agile Development
  • Business Models
  • Business Process Management
  • Creative
  • Customer Retention
  • Customer Service
  • Data Management
  • Entrepreneurship
  • Humanities
  • Innovation Strategy
  • Lean Consulting

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  • Service Operations

    $40/hr Starting at $1K Ongoing

    Dedicated Resource

    I help my clients to transform the customer experience, enterprise efficiency, and effectiveness through operational excellence.

    Business ModelsBusiness Process ManagementCustomer RetentionCustomer ServiceHelp Desk
  • Operations Management

    $40/hr Starting at $1K Ongoing

    Dedicated Resource

    My clients hire me to transform their core business and build resilience. Throughout industries and entire value chains, I help clients drive productivity, powered by digital technologies like artificial...

    AnalyticsLean ConsultingLean OperationsOperations ManagementProcess Design
  • Business Processes Management

    $40/hr Starting at $1K Ongoing

    Dedicated Resource

    My approach is an innovative human-machine operating “engine” that optimizes the synergy of data, applied intelligence, digital technologies, and talent to help organizations transform business operations,...

    CreativeData ManagementHelp DeskHumanitiesInnovation Strategy
  • Strategic Planning

    $40/hr Starting at $1K Ongoing

    Dedicated Resource

    To remain competitively agile in a world dominated by change, founders, entrepreneurs and business owners must keep the core running while simultaneously identifying and investing in the New. Grounded...

    Agile DevelopmentAnalyticsEntrepreneurshipPlanningStrategic Planning


Business Consultant, Operations & Project Manager

I served several of the world’s leading companies, as well as many promising startups globally. My experience covers strategic issues, operational issues throughout the entire value chain, and large-scale transformations with significant aspects of change management, business processes automation/improvement, project management, finance, business intelligence, and capability building.

I specialize in lean-transformation programs, all aspects related to Operations and the implementation of continuous-improvement systems/frameworks (world class best practices). My engagements focus on improving performance and service quality + process regularity and effectiveness.

Examples of recent work include:

. Strategy assessment and definition plus transformation program design and execution for a range of food/beverage/personal care, professional services, industrial, pharmaceutical, IT and financial companies.
. Supply chain strategy for product and services oriented models
. Institutionalization of Business Processes Management methodologies and Design-to-Value for several industries.
. World class operations transformations in consumer goods, pharmaceutical, and telecoms companies
. New business model design for startups, small businesses, and global companies
Commercial excellence (hereunder marketing ROI, digital, GTM, portfolio management, etc) for a range of companies (several different industries)

I hold a bachelor degree in Industrial and Business Engineering from the UTN (Universidad Tecnológica Nacional - Argentina).

I am also a non-stop ultra-marathoner :-)

Work Terms

+ Communication: Skype: carlos.bertolami / Email:
+ Available for full-time and part-time engagements

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