Customer Support, Back Office Administration, Project Management and Data Encoding
Currently working as a Contact Centre Manager supporting multiple countries for an IT company. I have been in the customer support industry (multi-channel support – voice, email, chat, skype, etc) doing team management since May 2005. I have been involved in projects specifically process migrations, process improvement, system/process implementation. I also have experience in customer support for banking and finance and some experience in treasury services (indexing and matching). Versatile and flexible.
4-5 hours/day cumulative, 4-6 work week