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Skills

  • Project Management
  • Chat Support
  • Customer Service
  • Customer Service Management
  • Customer Service Operations
  • Editing & Proofreading
  • Email
  • Management
  • Oral Communication

Services

  • Customer Support and Project Management

    $14/hr Starting at $56

    Provide Customer support for multiple channels (chat and email currently) project management and consultancy.

    Chat SupportCustomer ServiceEmailManagementProject Management

About

Customer Support, Back Office Administration, Project Management and Data Encoding

Currently working as a Contact Centre Manager supporting multiple countries for an IT company. I have been in the customer support industry (multi-channel support – voice, email, chat, skype, etc) doing team management since May 2005. I have been involved in projects specifically process migrations, process improvement, system/process implementation. I also have experience in customer support for banking and finance and some experience in treasury services (indexing and matching). Versatile and flexible.

Work Terms

4-5 hours/day cumulative, 4-6 work week