I am a passionate and results oriented individual with a penchant for delivery, developing a successful track record in Technological Solutions and IT Database Management.
I have a Higher National Diploma in Computer Science and over seven years of experience working in the tech industry. If given the opportunity to hold this position, it will be a big step in helping me to achieve my career goal by allowing me to gain valuable experience to enhance my skills while doing something I have a passion for IT SUPPORT.
My customer service skills include:
- Experience using Zoom, Meet (hangout), and Microsoft Teams.
- CRM experience with Hubspot and Zendesk
- Expert computer proficiency with Office365 and G Suite.
- Excellent time and project management
- Great problem solving and multitasking skills
- Patience which is crucial in this profession
- Attentiveness
- Ability to communicate clearly
- Team-working and interpersonal skills
Work Terms
I am dependable, trustworthy, and have the confidence to handle many of the duties so the management has more time to address other important issues in a timely manner. I have the knowledge and skills to represent the company when interfacing with customers and the ability to help create a positive image for the team. I possess strong communication, analytical and problem-solving skills needed to find working solutions for any conflicts or problems that arise.