I'm a dedicated customer service representative with a more than 3 years experience with a goal of helping and adapting to meet clients' needs.
I am also assigned as an Assistant Team Leader in an outsourcing company where I get to deal with the global market and suppliers. My main roles are:
- Answering all email queries.
- Communicating directly with supplier and customers through inbound and outbound calls.
- Email management and resolving cases/issues from customers.
- Coaching and evaluating employees; And making daily and weekly reports.
Also, here are the skills I have that can definitely help you with your business:
- Strong Communication Skills
- Experienced with CRM Platform (Hiver &Salesforce)
- Fast learner
- Creative Problem solver
- Date Entry Skills
- Using Google Tools (Gsuite, Google Calendar,Docs, Spreadsheet, Gdrive, etc)
- Email Handling and Management
- Researching
- Computer/Tech Savvy
- Attention to details
- Organizational Skills
Work Terms
I can work 40 hours per week