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Skills

  • Account Management
  • Customer Retention
  • Onboarding
  • SaaS
  • Client Development
  • Custom Gpt Apps
  • Customer Experience Analysis
  • Customer Retention Emails
  • Customer Success Management
  • HubSpot
  • Management

Services

  • Customer Success & Client Onboarding Spe

    $15/hr Starting at $30 Ongoing

    Dedicated Resource

    I help SaaS companies and service-based businesses improve customer onboarding, engagement, retention, and overall customer experience. I can support your business with: Customer onboarding and implementation...

    Account ManagementClient DevelopmentCustom Gpt AppsCustomer Experience AnalysisCustomer Retention

About

Turning Customer Relationships into Retention, Growth & Lasting Value.

I’m a Customer Success and Client Onboarding Professional focused on helping businesses build stronger customer relationships, improve retention, drive product adoption, and create sustainable growth.

My background combines client relationship management, onboarding, stakeholder coordination, account management, and process improvement, supported by professional training in Customer Success Foundations, Guided Onboarding, Customer Health, Account Management, Customer Retention, and HubSpot CRM.

I take a proactive, customer-first approach, understanding customer goals, identifying risks early, improving their experience, and helping them realize measurable value from the products and services they invest in.

I’m also passionate about using AI and automation to improve Customer Success operations. I have built practical Customer Success frameworks, case studies, and an AI-powered expansion tool focused on customer health, churn prevention, onboarding, and account growth.

Explore my work:

🔹 Customer Success Case Studies: [https://case-study-showcase-40.lovable.app](https://case-study-showcase-40.lovable.app)
🔹 Customer Success Portfolio: [https://narrative-portfolio-lab.lovable.app](https://narrative-portfolio-lab.lovable.app)
🔹 Expansion Radar – AI-Powered CS Tool:[https://apex-expansion-ai.lovable.app/](https://apex-expansion-ai.lovable.app/)

My promise: I don't just manage customers, I help them succeed, stay, and grow.

Work Terms

Hours of Operation

Monday–Friday: 9:00 AM – 6:00 PM WAT (West Africa Time)
Available for scheduled meetings and client calls with flexibility across different time zones.

Payment Terms

Milestone-based or hourly billing, depending on the scope of the project.
For larger projects, I prefer clearly defined milestones with payment tied to agreed deliverables. For ongoing Customer Success support, hourly or weekly arrangements can be discussed.

Preferred Communication Style

Professional, proactive, and collaborative.

I prefer communication through Guru messages, Slack, or scheduled Zoom/Google Meet calls. I believe in keeping clients updated, communicating proactively, documenting important decisions, and raising potential issues early rather than waiting for problems to escalate.

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