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Skills

  • Customer Service
  • Audio Transcription
  • Audit
  • Canva
  • Chat Support
  • Communication Skills
  • Company Profile
  • Data Management
  • Excel
  • Google Tool
  • Marketing
  • Microsoft 365
  • Quality Assurance
  • Quality Management
  • Script and Screenplay Editing

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Services

  • Audio Transcription

    $5/hr Starting at $150 Ongoing

    Dedicated Resource

    An experienced individual in transcribing:  Accurate and well-organized transcriptions of audio files, whether it’s an interview, meeting, podcast, or lecture. I take pride in delivering clean, easy-to-read...

    Audio TranscriptionCanvaCustomer ServiceData ManagementExcel
  • Online Chat Support

    $5/hr Starting at $150 Ongoing

    Dedicated Resource

    I specialize in providing friendly and efficient chat support that keeps your customers happy and engaged. With my experience in handling inquiries, resolving concerns, and using tools like Microsoft...

    Chat SupportCommunication SkillsCustomer ServiceMarketingServices Marketing
  • Call Audit Specialist

    $5/hr Starting at $150 Ongoing

    Dedicated Resource

    Performed detailed audits of recorded customer service and sales calls to evaluate quality, accuracy, and compliance with company policies and standards. Assessed agent communication skills, adherence...

    AuditCompany ProfileQuality AssuranceQuality ManagementScript and Screenplay Editing

About

I completed a three-month call center training under Ecomm Virtual Assistance Services through the PESO program, which strengthened my communication, customer service, and administrative skills. I also have hands-on experience managing sales records, commissions, payroll, and employee hours for a confidential company, where accuracy and time management were essential.

Outside of work, I enjoy learning new software tools, exploring AI technologies, and helping friends and family troubleshoot technical issues. I value integrity, continuous learning, and a positive work ethic. I’m excited to grow professionally and contribute meaningfully to a dynamic team.