The guru of Services Drafts Dhiraj Arora Customer Service Expert / Project management/VA My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I offer customer support ( voice Inbound, Outbound, chat, email), administrative support,order processing, data entry, research based work, lead generation and project mangement.I am obsessed with quality, and this is apparent in various performance awards that I have earned.I am an excellent trainer who achieves ongoing success by building morale, maintaining teams' self-confidence and training them to build the sale by improving their people skills.My post graduate degree in economics and Management and outstanding verbal and written communication skills have elevated my qualities and strengths.With the strength of 16 mbps bandwidth and round the clock support ,I will ensure that the job delivered is beyond expectations of the clients.VA & Project Management with Canadian Telesummit CompanyRelationship management with experts in different fields Project Management & Admin( US Based Staffing Company)March 2015 - April 2016Roles and Responsibilities :1) Project management2) Client relationship management3) Lead nurturing and business development4) Conducting Training for new and current workers5) Moderating Interviews6) Feedbacks from workers and Clients7) General AdministrationSr. Customer Care Associate Dell international ServicesOctober 2006 - March 20141) Efficiently manage addressing escalated customer inquiries and politely resolving complaints 2) Ensuring high customer satisfaction matrices by achieving delivery & service quality norms.3) Effectively managed providing product information, orientation and status updates to customers in a fast-paced environment 4) Demonstrated exceptional ability to deal with irate customers through flexibility and sensitivity in approach and problem-solving 5) Lead, motivated, mentored and coached junior staff Work Terms I can be reached at firstname.lastname@example.org. My Skype is dhiraj_ta. I am very flexible with regards to schedule and can work on weekends as well.