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Skills

  • Account Management
  • Customer Service
  • Freshdesk
  • Google Forms
  • Google Sheets
  • Loyverse
  • Make.com
  • Open AI
  • Salesforce
  • Social Media Marketing
  • Telephone Support
  • Zendesk

Services

  • Customer Service Support

    $5/hr Starting at $30 Ongoing

    Dedicated Resource

    Provides prompt, friendly, and professional assistance to customers through ema!l, chat, phone, and social media. Handles inquiries, resolves issues, and ensures a positive customer experience by offering...

    Account ManagementCustomer ServiceFreshdeskGoogle FormsGoogle Sheets

About

Helping customers feel valued, one conversation at a time.

Hi, I’m Diana Carla T. — a dedicated customer service professional with years of experience helping businesses build strong, lasting relationships with their customers. While I’m new to freelancing, I bring a solid background in handling customer inquiries, onboarding support, and delivering smooth, dependable service across various platforms.
I approach every task with care, urgency, and professionalism — whether it’s solving customer issues, organizing data, managing schedules, or creating engaging social media content. I thrive in support roles and believe clear communication and consistency are the foundation of any successful working relationship.
Here’s how I can support you:
• Customer support via chat, or phone (Zendesk, Salesforce, PureCloud, Evergent)
• Administrative tasks: data entry, reports, calendar & travel bookings
• Video/audio transcription
• Social media content creation using Canva
• Google Docs, Sheets, MS Word & Excel
• Google Business Profile management and website updates
I’m flexible with time zones (AEST, PST, CST, EST) and available 24/7 to fit your needs. You can count on timely updates, clear communication, and a professional who treats your business like her own.
Let’s chat — I may be new here, but I’m ready to prove myself and support your success!

Work Terms

I’m flexible with time zones (AEST, PST, CST, EST) and available 24/7 to fit your needs.

Paypal, Wise

WhatsApp, Viber, Gmail, or any form of communication you currently have. I can totally adjust.

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