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Skills

  • Data Monitoring
  • Admin Support
  • Call Monitoring
  • Customer Escalation Management
  • Customer Support
  • Database Monitoring
  • Desktop Support
  • Email Support
  • Energy Monitoring
  • English Language
  • Health Monitoring
  • Networking
  • Ukrainian

Services

  • IT support (1st-3rd level)

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    DIYA.pro offers IT customer care (support) services delivered 24/7 remotely from our Ukrainian locations. Each support team is managed by a service delivery manager that runs the supervision, documentation...

    Admin SupportCustomer SupportData MonitoringDesktop SupportEmail Support

  • Monitoring 24/7/365

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    Our remote monitoring center operating 24/7/365 delivers monitoring services worldwide. Monitoring team is shared and there is always enough capacity for new and interesting projects. Years of monitoring...

    Call MonitoringCustomer Escalation ManagementData MonitoringDatabase MonitoringEnergy Monitoring

About

Head of Shared Support Center (24/7 Operations & Managed Support)

Shared Support Center Manager
- 24/7 IT Infrastructure Monitoring
- 24/7/365 Shared Service Desk support
- Microsoft365 Support Services
- Managed Desktop Services
- Server infrastructure management
- Application Operation services
- Supporting of Network infrastructure
- Optimizing and reporting

Good knowledge and everyday hands-on experience of JIRA, Confluence, Nagios, Cacti, Pingdom, N-Central, OMS, Azure, Microsoft 365, Continuum, Zoho, Kayako, Connectwise.

Work Terms

Supported models:
- Time and material
- Fixed price
- Full consulting model
24/7/365 delivery model available