Elevating Your Business Through Expert Support.

**My Story — Donabel Matanguihan**

I am a dedicated Administrative and Secretarial Support Professional with a strong background in customer service, travel coordination, and AI content evaluation. My career has been built on organization, attention to detail, and a genuine passion for helping businesses run smoothly and efficiently.

I started my professional journey in customer service, where I developed strong communication, problem-solving, and multitasking skills. Working with international clients at UPS UK through Transcom Worldwide, I handled shipment tracking, delivery concerns, and logistics inquiries. This experience taught me the importance of efficiency, professionalism, and accuracy in every task.

I later joined Maxicare under Teleperformance, where I assisted healthcare members with coverage inquiries, appointment coordination, and benefit explanations. This role strengthened my patience, empathy, and ability to handle sensitive information with care and confidentiality.

My experience expanded further at ePerformax as a Customer Support Representative for PayPal. In this fast-paced environment, I handled high volumes of calls, emails, and chats, resolving payment issues and account concerns. This role enhanced my ability to manage multiple priorities while maintaining excellent customer service.

I also worked as an Ignite Travel Specialist at Inspiro Relia, assisting customers in planning and booking travel packages, including flights, accommodations, and tours. This role strengthened my administrative, organizational, and time-management skills while ensuring a seamless customer experience.

Most recently, I worked as an AI Trainer and Content Evaluator at Scale Lab, where I evaluated AI-generated responses, performed data annotation, and provided structured feedback. This experience sharpened my analytical thinking, accuracy, and ability to work independently in remote environments.

Today, I offer Administrative and Secretarial Services designed to help businesses stay organized and productive. My services include email management, calendar scheduling, data entry, file organization, and general administrative support.

I value professionalism, reliability, and continuous learning. I am proactive, detail-oriented, and committed to delivering high-quality support.

Outside of work, I enjoy learning new tools, improving productivity systems, and spending time with my family. My mission is simple: to provide dependable administrative support that helps businesses grow with confidence. ✨

Work Terms

I provide professional Administrative and Secretarial support tailored to your business needs. Tasks are handled efficiently with attention to detail, clear communication, and timely delivery. I prioritize organization, confidentiality, and reliability in every project.

Services Include
• Email & Inbox Management
• Calendar Management & Scheduling
• Data Entry & File Organization
• Administrative Support
• Research & Documentation
• Customer Support Assistance
• AI Response Evaluation & Data Annotation

Availability
I am available for part-time or full-time remote work. My schedule is flexible, and I can adjust based on your preferred working hours and deadlines.

Turnaround Time
• Small tasks: 24 hours or less
• Medium tasks: 1–2 days
• Larger projects: Based on scope and deadline agreement

I always aim to deliver work as quickly as possible without compromising quality.

Communication Channels
I am available through:
• Email
• WhatsApp
• Telegram
• Other platforms upon request

I provide regular updates to ensure transparency and smooth collaboration.

Payment Preferences
Accepted payment methods:
• PayPal
• Bank Transfer
• Wise

Payment terms can be:
• Hourly
• Weekly
• Per Project
• Monthly (long-term clients)