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Skills

  • Business Development
  • Business Analysis
  • Business Consulting
  • Business Planning
  • Business Strategy
  • Client Development
  • Customer Experience Management
  • Customer Retention
  • Customer Satisfaction
  • Customer Service Management
  • Customer Service Training
  • Marketing
  • Marketing Strategy
  • Relationship Management
  • Relationship Marketing

Services

  • CX, Loyalty and Marketing Specialist

    $25/hr Starting at $100 Ongoing

    Dedicated Resource

    Dr Osman Khan is one of the world’s leading experts in Customer Experience Management and Customer Loyalty. Dr. Khan, has over twenty years of experience working with companies to improve their business...

    Business DevelopmentClient DevelopmentCustomer Experience ManagementCustomer RetentionCustomer Satisfaction

  • Marketing Strategy

    $25/hr Starting at $100 Ongoing

    Dedicated Resource

    Need help developing or improving your marketing strategy? I help companies big and small (from Fortune 500 to startups) in developing marketing strategy and growing the business.  I have worked with...

    Business AnalysisBusiness ConsultingBusiness DevelopmentBusiness PlanningBusiness Strategy

About

One of the leading Customer Loyalty, Customer Experience and Loyalty specialists in the world!

With about 25 years of experience, which spans the US (where I grew up), the UK (my home), Europe, and Middle East I have helped companies of all sizes to improve their marketing strategies, growth strategies and improve customer services to develop loyalty. I have helped companies of all sizes ranging from one person startups to Fortune 500 and FTSE 50 companies. Some of companies I have worked with include Emirates Airlines, Microsoft, Toyota, Pepsi, Formula 1, Global Village, etc.

While most of previous work has involved working on site, I am doing more online work (in order to stay at home and support my wife setup her own business). Hence you have a fantastic opportunity to tap into the knowledge and experience of one of the leading experts in the world at a fraction of the cost I would normally work!!

I have an MBA and a PhD. I have also taught at some of the leading universities in the world including Harvard, Bradford, Kings College London, etc. I have published four books on loyalty and customer experience, and run one of the most popular CX courses on Udemy.

Interested, get in touch to see if we can mutually benefit each other.

Work Terms

My work terms are flexible. It will depend on the size of the project, the amount of work required and the length of the contract. It’s best to get in touch to discuss your specific requirements.