I have been in the Customer Service field since I started working at 17 and have been in the BPO/Contact Center line of business for at least five solid years. I have interacted with customers through phone, electronic mail, SMS, and chat, and I have resolved supervisory and manager escalation calls as a member of an Escalations Team and a Team Leader. When it comes to paperwork and reports, I have experience in the job specifics of a Team Leader and Quality Analyst, in charge of managing the day-to-day flow of operations, agent attendance, and Operations floor activities. I am proficient in using MS Office apps, especially Word, Excel, and PowerPoint. I'm also adept at using online / web-based operations, administrative, communication, and customer tools and apps, such as Notion, Slack, Freshworks, Aloware, Monday.com, as well as Google Workspace.
Work Terms
40 Hours a week