Elgia L Herrera

west babylon, New York, United States

Yearly Stats: $0 Earned |

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Elgia L Herrera

Experienced bilingual professional with over 10 years of leading Customer Satisfaction departments. Key role in improving customer experience through mentoring, directing, supervising overall functions and staff, handling top-quality professional support services, Extensive experience in leading people and working in a fast-paced, dynamic environment where operational targets were met on a consistent basis.

SKILLS AND COMPETENCIES
- Leadership - Result oriented - Organizational and time management
- Coaching - Decision making - KPI and performance management
- Mentoring - Multi-tasks - Team work
- English and Spanish

TECHNICAL SKILLS
- Microsoft Office: Advanced Level
- Zendesk Enterprise: Expert/Advanced Level
- GoodData Analytics: Advanced Level
- Salesforce
- Jira
- Zoho CRM
- Social Network
- Mac OS
- Mobile Platforms