Banner Image

Skills

  • Customer Satisfaction
  • Customer Service
  • Customer Service Management
  • Google
  • Management
  • Mentoring
  • Quality Assurance (QA) And Testing
  • Zendesk

Services

  • Customer Service Management

    $5/hr Starting at $25

    Dedicated Manager with over 10 years of leading Customer Satisfaction departments. Key role in improving customer experience through mentoring, directing, supervising overall functions and staff, handling...

    Customer SatisfactionCustomer ServiceCustomer Service ManagementGoogleManagement

About

Experienced bilingual professional with over 10 years of leading Customer Satisfaction departments. Key role in improving customer experience through mentoring, directing, supervising overall functions and staff, handling top-quality professional support services, Extensive experience in leading people and working in a fast-paced, dynamic environment where operational targets were met on a consistent basis.

SKILLS AND COMPETENCIES
- Leadership - Result oriented - Organizational and time management
- Coaching - Decision making - KPI and performance management
- Mentoring - Multi-tasks - Team work
- English and Spanish

TECHNICAL SKILLS
- Microsoft Office: Advanced Level
- Zendesk Enterprise: Expert/Advanced Level
- GoodData Analytics: Advanced Level
- Salesforce
- Jira
- Zoho CRM
- Social Network
- Mac OS
- Mobile Platforms