Quality and Results oriented professional to exceed the customers goals and expectations.
I’m an Industrial Engineer with over 10 years of experience in the Contact Center industry where I’ve successfully lead and contributed to many projects to meet and exceed our client’s expectations.
I’ve grown in this business through the years from an entry level Help Desk Technician, an Operations Analyst, Team Lead, Operations Supervisor, all the way to Manager.
Leading by example has always being key to my success. Your team will only follow when they trust your actions, recognize your consistency and your ability to make effective decisions.
Natural competitor, challenges driven and always looking for ways to keep learning and improving my professional and personal skills.
Core Skills: Customer Service, Quality Control & Planning, Team Leadership, Project Management, Training and Staff Development, Smart Hiring, Effective Communication Techniques, Time Management, Data Analysis & Scrum.
Work Terms
Open to discussion and negotiations. Please do not hesitate to contact me if you have any questions or requests.
Thank You for your time and consideration.
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