Mandarin VA | Daily Administrations & Exim Business Support

Hi, I'm Felicia. I help business owners manage the messy parts of daily operations, especially when it involves Mandarin-Indonesian coordination and data management.

With my background from Huaqiao University and experience in the Export-Import industry, I'm used to coordination with Chinese suppliers. I know that communication gaps and data discrepancies can slow a business down, and that's where I come in.

What I can do for you :

Clear Communication : Bridging the gap with Chinese suppliers to clarify pricing, invoices, and product details.

Organized Documentation : I’m a fan of systematic logbooks. I use Google Sheets/Excel to make sure your operational data is easy to track and doesn't get lost.

Reliable Follow-up : I’m trained to follow procedures carefully and keep a close eye on the details that others might miss.

I'm not just here to do tasks, I'm here to be a reliable partner you can trust with your daily operations. I’m a quick learner and happy to adapt to your preferred workflow. Let's connect!

如果您需要一位精通中英两语、办公高效的行政助理，欢迎随时联系我！

Work Terms

Work Terms
Working Hours & Communication :
-I am available from Monday to Friday (Business Days)
-I communicate primarily through Guru.com to maintain a clear and documented trail of our project progress

Response time : Within 24 hours

Project Agreement : To ensure a smooth and professional collaboration, work will only commence once a SafePay funds (Escrow) have been funded. For long-term projects, I prefer Weekly or Milestone-based payments to keep the workflow transparent.

Cancellation & Refund Policy :

-Refunds : Once work has been delivered and meets the agreed-upon criteria, it is non-refundable. Change of mind or internal business changes on the client’s side do not qualify for a refund.

-Cancellation : A minimum of 24-hour notice is required for any project termination. Any work already completed up to the point of cancellation must be paid in full.

-Scope of Work : Tasks outside the initial agreement will be discussed as a new milestone or billed as additional work.

Confidentiality : I take data privacy seriously. All business documents, supplier information, and internal data will be kept strictly confidential.