Banner Image

Skills

  • Customer Service
  • Account Management
  • Client Administration
  • Client Assessment
  • Client Contact
  • Client Issue Resolution
  • Client Orientation
  • Correspondence Management
  • Dispute Resolution
  • Financial Reporting
  • Fraud Prevention
  • Information Technology
  • Order Processing
  • Risk Analysis
  • Technical Article Writing

Sign up or Log in to see more.

Services

  • Fin Ops, Tech Support & Customer Success

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    Analista de Operaciones, Soporte Técnico y Desarrollo de Negocios, con más de 8 años de experiencia en entornos digitales dinámicos y orientado a resultados. Especializado en la verificación y el procesamiento...

    Account ManagementClient AdministrationClient AssessmentClient ContactClient Issue Resolution

About

Operations, Technical Support & Dispute Resolution Specialist

Operations, Technical Support, and Dispute Analyst with over 8 years of experience in fast-paced digital environments. Specialized in verifying electronic payment transactions, rapid incident resolution, dispute mediation, and community moderation.

Key Focus Areas:
• Financial Operations & Payment Verification: Execution and reconciliation of electronic payment transactions with zero operational errors.
• Technical & Asynchronous Support: Clear, written incident resolution, Zendesk/Discord/Telegram community management, and B2B/B2C onboarding.
• Infrastructure & Availability: Multi-display high-performance setup with high-speed fiber internet and 24/7 mobile network redundancy.

Language & Communication: Native Spanish | Advanced technical written and reading proficiency in English (100% text-based communication specialist).

Work Terms

• Payment Terms: Guru Escrow Agreement (Hourly rate or fixed-budget per project).
• Availability: Up to 40 hours/week, flexible across global time zones.
• Communication Channel: Written communication via Guru Chat, Telegram, Discord, or Ticketing Systems.