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Skills

  • Email
  • Lead Generation
  • Phone Support
  • Management
  • Accounting
  • Analytics
  • Calendar Design
  • Calendar Management
  • Cold Calling
  • Creative
  • CRM
  • Customer Service
  • Data Management
  • Design Process
  • eBay Sales

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Services

  • Customer Insights Analyst

    $5/hr Starting at $25

    • Gathers information and formulating insights through listening to calls • Create action plan for process improvement • Doing touch base with consultants to understand struggles and to create a commitment...

    AnalyticsCreativeDesign ProcessLead GenerationPhone Support
  • Customer Support Representative

    $5/hr Starting at $25

    • Providing swift resolutions to customer issues/concerns in accordance with the policies and guidelines established by the company. • Addressing customer inquiries and requests through outbound calls...

    AccountingCustomer ServiceEmailOperations ManagementOutbound Sales
  • Cold Calling / Phone Support

    $5/hr Starting at $25

    Lead Generation Calling possible home sellers CRM Data Management Reporting Email Handling Provides analytical information about customers issue and concern.

    Cold CallingCRMData ManagementEmailEmail Support
  • Product Manager

    $5/hr Starting at $25

    Product Listings (eBay, Magento) Order Processing Chargeback Calendar Management Email and Voice Support Inventory Daily Reports

    Calendar DesignCalendar ManagementeBay SalesEmailInventory Management

About

With my analytical and problem-solving skills, I have received numerous awards and recognition proving quality of service is all that matters.

. I just recently resigned from my work as a Customer Insight Analyst for a telecommunication company based in Australia. Before that, I worked as a Customer Service to Energy Company in Texas in which I handled Voice and Email support. On this job, I have learned how to adapt to the culture of foreign people. I was able to build connection and learn how to communicate well. After that, I became a part of the Sales Industry. It was a Chat Sales Support for Computer brand in the US. After a year I was transferred to Order Retention Team, we call customers who canceled their orders and try to reprocess it for them. We also probe on why it was canceled and try to match the price they saw online. It was for a good 5 years, and I have learned a lot of Sales strategies, build connection and sell according to what the customers need. My most recent job was with the Australian Company which was for both Customer Service and Sales. I learned to build rapport with the customer for them to be comfortable in telling me a story about their lifestyle so then we will be able to execute Resolution Selling. With Resolution Selling we are able to come up with the product that best suits the customer depends on what they need and what they do on a daily basis.

Work Terms

Can work 40 hrs a week. Anytime within the day Tuesday to Saturday