Where there's a will, there's a way.
I help businesses get an honest, third-party read on their products, customer service, and digital platforms — combining hands-on product testing, mystery-shopper style service evaluation, and site/platform verification into clear, actionable reports.
Product reviews: Test products as a real customer would, evaluating quality, functionality, and value vs. marketing claims. Delivered as a written report with photos/screenshots.
Customer service evaluation: Assess live chat, email, phone, and social support through real interactions, benchmarking response time and quality against SLAs and industry standards.
Site & platform verification: Check checkout flows, load times, mobile responsiveness, and security/trust indicators (SSL, privacy policy, contact info) for pre-launch audits or partnership vetting.