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Skills

  • Business Services
  • Communication Skills
  • Construction Residential
  • CRM
  • Customer Service

Services

  • HVAC, Plumbing CSR and Disptacher

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    I provide professional Customer Service and Dispatch support for HVAC, Plumbing, and Electrical businesses, ensuring your clients receive fast, friendly, and reliable assistance. Here’s what I can do...

    Business ServicesCommunication SkillsConstruction ResidentialCRMCustomer Service

About

Expert Customer Service for the Trades — Organized, Professional, Hassle-Free.

I’m Hessany, a Customer Service Specialist with 7+ years of experience helping HVAC, Plumbing, and Electrical businesses provide exceptional support to their clients. I make sure every call, email, and message is handled promptly, professionally, and with a personal touch.

I specialize in:

Scheduling and dispatching technicians using tools like ServiceTitan

Handling inbound and outbound calls for residential and commercial clients

Coordinating urgent service requests and follow-ups

Managing calendars, job details, and customer records

Providing quotes, answering service-related questions, and ensuring client satisfaction

I’m detail-oriented, dependable, and quick to adapt to your workflow. My goal is simple: help you run your business smoothly while keeping your customers happy and loyal.

Let’s work together to provide the kind of service your clients will remember — and keep coming back for.

Work Terms

Availability: Up to 40 hours per week, flexible to match your business hours (including evenings or weekends if needed)