Expert Customer Service for the Trades — Organized, Professional, Hassle-Free.
I’m Hessany, a Customer Service Specialist with 7+ years of experience helping HVAC, Plumbing, and Electrical businesses provide exceptional support to their clients. I make sure every call, email, and message is handled promptly, professionally, and with a personal touch.
I specialize in:
Scheduling and dispatching technicians using tools like ServiceTitan
Handling inbound and outbound calls for residential and commercial clients
Coordinating urgent service requests and follow-ups
Managing calendars, job details, and customer records
Providing quotes, answering service-related questions, and ensuring client satisfaction
I’m detail-oriented, dependable, and quick to adapt to your workflow. My goal is simple: help you run your business smoothly while keeping your customers happy and loyal.
Let’s work together to provide the kind of service your clients will remember — and keep coming back for.
Work Terms
Availability: Up to 40 hours per week, flexible to match your business hours (including evenings or weekends if needed)