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Skills

  • Call Center
  • Call Monitoring
  • Customer Satisfaction
  • Process Improvement
  • Quality Assurance
  • Telesales

Services

  • Call Quality Assurance Analyst

    $10/hr Starting at $100 Ongoing

    Dedicated Resource

    Experienced Call QA Analyst with strong expertise in call monitoring, interaction evaluation, scoring, and feedback delivery. I help businesses improve agent performance, enhance customer satisfaction,...

    Call CenterCall MonitoringCustomer SatisfactionProcess ImprovementQuality Assurance

About

Ensuring Excellence in Every Call — Delivering Quality, Driving Performance, Ensuring Excellence in Every Call — Delivering Quality, Driving Performance, Enhancing Customer Experience

I have extensive experience in customer support, sales, QA, and the BPO industry, where I’ve developed a strong ability to drive performance and deliver exceptional service. My focus is on ensuring quality, enhancing customer experiences, and building lasting relationships. I value efficiency, continuous improvement, and a customer-first mindset, consistently aiming to exceed expectations in every interaction. Outside of work, I enjoy staying active and embracing new challenges to grow both personally and professionallyI have extensive experience in customer support, sales, QA, and the BPO industry, where I’ve developed a strong ability to drive performance and deliver exceptional service. My focus is on ensuring quality, enhancing customer experiences, and building lasting relationships. I value efficiency, continuous improvement, and a customer-first mindset, consistently aiming to exceed expectations in every interaction. Outside of work, I enjoy staying active and embracing new challenges to grow both personally and professionallyI have extensive experience in customer support, sales, QA, and the BPO industry, where I’ve developed a strong ability to drive performance and deliver exceptional service. My focus is on ensuring quality, enhancing customer experiences, and building lasting relationships. I value efficiency, continuous improvement, and a customer-first mindset, consistently aiming to exceed expectations in every interaction. Outside of work, I enjoy staying active and embracing new challenges to grow both personally and professionally.

Work Terms

Hours of Operation: Monday to Friday, 9:00 AM – 6:00 PM (US Business Hours)
Payment Terms: Invoices payable within 15 days of issue.
Preferred Communication Style: Clear, professional, and prompt — primarily through mail, but available for scheduled calls or meetings as needed.

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