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Skills

  • Chat Support
  • Client Administration
  • Client Assessment
  • Client Issue Resolution
  • Client Orientation
  • Contact Management
  • CRM
  • Customer Experience Management
  • Customer Service
  • Freshdesk
  • Order Processing
  • Sales
  • Salesforce
  • Telephone Support
  • Zendesk

Services

  • Customer service representative

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    Act as the main point of contact, responding to customer inquiries via phone, email, or chat. Resolve issues by providing accurate information and tailored solutions. Log interactions in CRM systems,...

    Chat SupportClient AdministrationClient AssessmentClient Issue ResolutionClient Orientation

About

Virtual Assistant & Customer Support Specialist | Admin & Client Care

I’m a reliable Virtual Assistant and Customer Support Specialist who helps businesses stay organized while keeping their customers happy and well-supported.

I work with business owners and teams to handle the daily administrative and support tasks that keep operations running smoothly. From managing emails and schedules to responding to customers and tracking follow-ups, I make sure nothing is missed and communication stays professional.

Here’s how I support businesses:

• Email and inbox management
• Calendar management and appointment scheduling
• Customer support (email, chat, and follow-ups)
• Handling inquiries and resolving client concerns
• CRM updates and lead tracking
• Data entry and document organization
• Administrative and operational support

I understand that great support is not just about answering messages — it’s about being organized, responsive, and representing the business well. I’m detail-oriented, proactive, and committed to providing dependable support that business owners can trust.

If you need a virtual assistant who can manage tasks behind the scenes and also take care of your customers, I’m ready to help.

Work Terms

I am available for both hourly and fixed-price projects depending on the scope of work.

My standard hourly rate applies to ongoing virtual assistant and customer support tasks such as email management, scheduling, administrative support, customer communication, and CRM updates. For fixed-price projects, the total cost will be agreed upon based on project requirements and timelines.

I am available up to 30–40 hours per week and can adjust to different time zones when needed. I aim to maintain clear communication, quick response times, and consistent progress updates throughout the project.

All work will be handled professionally, with attention to detail, confidentiality, and reliability. I prefer to work using Guru SafePay to ensure secure and smooth transactions for both parties.