Customer Services/Business Development/Project Management
I am involved in serving customers and corporate clients for more than 9 years and as I am cosmopolitan by personality I am excited to work with companies and people from all over the world. I am passionate about technology, communicator by nature, curious about learning new tools and processes. Basically, mentioned above is one of the major reasons I switched to outsourcing. I love when businesses work as they are meant to, delivering best experience to clients.
I’ve been working remotely with a number of US startups and established companies. My experience includes team management, project management, customer service, customer support via ticket, chat, email, social media, customer onboarding, data mining and management, web research, Amazon/Ebay product setup and feedback handling, Craigslist ads posting and management, different tools comparison and analysis.
Tools/Platforms I am familiar with: Frontapp, Zendesk, Hipchat, Send Sonar, Intercom, Smooch, Olark, HelpScout, Slack, GitHub, Google Docs, Dropbox, Salesforce, Hubspot, Asana, Trello, Jira, Amazon Seller Central, Craigslist.
Aside customer service I also enjoy working as a Quality Assurance Specialist, I am skilled in test cases design and execution, test and bug reporting. Familiar with Jira, Mantis, Testlink, GitHub, Firebug/Firepath, Web Developer.
With my long term experience in consulting, customer care and quality control I am sure I will contribute to your company/startup and will definitely help you to improve the processes I will be involved in.
You can hire me for different roles: Customer Support, Administrative Services, Project Manager, Virtual Assistant, Email Support, Chat Support, Application/Software/Website/Product Support, Social Media and Online Community Support, Software/Website Tester, Web Researcher, CRM data manager.
I am trainable, adaptive, fast learner and take my responsibilities very seriously. My past clients and employers can vouch for my reliability and dedication.
Work Terms
Negotiable by Project.