I can be contacted by email (preferred) or phone. I try to involve my clients every step of the way during the creative process. Payment terms vary by project. For a single illustration project payment when we are all done is fine, although I won't email high res files until I have been paid. For larger projects half up front and half at completion or paying me as we go is better. I can email high res artwork to you or mail you a cd with the art on it.