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Skills

  • Client Assessment
  • Client Contact
  • Client Issue Resolution
  • Conflict Resolution
  • Customer Retention
  • Customer Satisfaction
  • Customer Service
  • Customer Service Management
  • Relationship Management
  • Reviews
  • Social CRM
  • Social Media Marketing

Services

  • Customer Solutions Expert

    $25/hr Starting at $50 Ongoing

    Dedicated Resource

    I provide professional, empathetic customer service and complaint resolution designed to protect your brand and build long-term customer loyalty. Skilled in client support, conflict management, and retention...

    Client AssessmentClient ContactClient Issue ResolutionConflict ResolutionCustomer Retention

About

Turning chaos into calm, one customer at a time.

I specialize in transforming unhappy customers into loyal advocates. With years of hands-on experience handling complaints, resolving conflicts, and keeping even the toughest clients feeling heard, I bring empathy, efficiency, and professionalism to every interaction.

I help businesses protect their reputation and build stronger relationships through clear communication, tactful problem-solving, and genuine care. Whether it’s managing messages, crafting responses, or setting up systems for smoother customer interactions, I make sure every customer leaves feeling respected and valued — even when they started angry.

If you need someone who can turn tension into trust (and do it with calm precision), you’ve found your person.

Work Terms

I specialize in customer service, complaint resolution, and client relations that turn frustration into loyalty. My focus is on calm, clear communication that protects your brand’s reputation while keeping customers feeling heard and respected.

All communication is handled through Guru to maintain clarity and records. I respond within 24 hours during business hours (Mon–Fri, 9 AM–5 PM EST). Rush or after-hours work can be arranged for an additional fee.

Services include:
• Handling customer complaints
• Crafting professional responses and tone guidelines
• Review and reputation management
• Setting up customer service systems, policies, and templates
• Customer retention and follow-up messaging

Projects begin with a brief consultation to define goals and deliverables. One round of revisions is included per milestone. Work starts only once the milestone is funded through SafePay.

Confidentiality is guaranteed — all client and customer information stays private. Professional, respectful collaboration is expected from both sides.

My mission is simple: turn negative interactions into positive outcomes while strengthening trust between you and your customers. I deliver professional, empathetic service that reflects your brand at its best.