Hi there! My name is Jessica and I have an extensive background in customer service. I started out at my family's restaurant serving customers needs and making sure everyone's experience was up to their expectations. Shortly after, I began keeping track of invoices, some bookkeeping, managing daily tasks such as making orders with vendors and organizing schedules. I did that for about 6 years before moving on to my career as a victim advocate.

I began at the non profit level and worked with sensitive populations who were victims of crimes. I shortly moved up to a manager level and continued my advocacy work along with my manger role. In which I answered crisis calls which equipped me with patience and working well under pressure. As well as managing important and sensitive information. Keeping it safe and confidential in our database. I did that for 4 years before moving on to my next position as a Victim Witness Advocate where I continue to grow my knowledge and experience.

As a manger, I enjoyed making schedules, keeping up with calendars and managing tasks and meetings. My experience has allowed me to become familiar with Google Docs/Calendars, Microsoft, Word and certain databases. I have had to learn multiple databases and believe I am a fast paced learner and can learn any other system needed of me. Please allow me to help make your job easier by having me communicate and offer that customer support I am so familiar with by: Receiving customer incoming calls or chat requests, helping with billing or light technical issues. As well as, managing inboxes and calendars, scheduling meetings, taking meeting minutes, making travel arrangements.

Work Terms

Thursday-Monday
$20/ hour.
Flexible hours, can be available after hours if needed.