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Skills

  • Customer Support
  • Customer Advocacy
  • Customer Service
  • Email
  • Phone Support
  • Supervisory Skills
  • Admin Support
  • Chat Support
  • Customer Escalation Management
  • Ecommerce
  • E-Commerce
  • Email Support
  • English Language
  • Management
  • Order Processing

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Services

  • Experienced Customer Service Advocate

    $8/hr Starting at $25

    Been with the BPO industry for 6 years, expert in customer service and admin support Having the needed expertise, the rightful attitude for success and flexibility to learn fast.

    Admin SupportChat SupportCustomer SupportEcommerceEmail
  • Supervisory/Escalations

    $8/hr Starting at $25

    I handle customer's requests for supervisors, handling escalated calls and properly relaying unresolved issue to a higher team.

    Customer AdvocacyCustomer Escalation ManagementCustomer ServiceCustomer SupportManagement
  • Phone/Email/Chat Support

    $8/hr Starting at $25

    ...

    Customer AdvocacyCustomer ServiceCustomer SupportEmailEnglish Language
  • Ecommerce support / Order Fulfillment

    $10/hr Starting at $25

    placing orders, answer product queries, search product info, tracking deliveries, providing tracking updates

    E-Commerce

About

Expert customer service specialist with the goal of providing quality work and care to meet client satisfaction and expectation

Been with the BPO industry for 8 years, expert in customer service and admin support. Have the needed expertise, the rightful attitude for success and the flexibility to learn fast.

I have knowledge and experience in the following:

-Customer Support Role for Ecommerce
Order Processing: creating and managing customer accounts, placing orders, answer product inquiries, coupon and discount application; tracking orders, reviewing and approving returns and refunds, cancellation requests, creating and updating tickets and closing them with right resolution
-Billing Support
sending copies of invoice and credit memos, process payments, checking account balance, past due and open invoices.
-Technical Support
basic troubleshooting, walking throug of customers to the website, answer product queries
-Escalation and Handling Customer Complaints
-Creating and managing travel itineraries -flight, hotel, car and vacation package reservations
-Phone, Email, Chat Support
-Citrix and Transera tools
-G Suite
-MS Office

Work Terms

30 hours a week; open for negotiations