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  • Customer Support
  • Customer Advocacy
  • Customer Service
  • Email
  • Phone Support
  • Supervisory Skills
  • Admin Support
  • Chat Support
  • Customer Escalation Management
  • Ecommerce
  • E-Commerce
  • Email Support
  • English Language
  • Management
  • Order Processing

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  • Experienced Customer Service Advocate

    $8/hr Starting at $25

    Been with the BPO industry for 6 years, expert in customer service and admin support Having the needed expertise, the rightful attitude for success and flexibility to learn fast.

    Admin SupportChat SupportCustomer SupportEcommerceEmail
  • Supervisory/Escalations

    $8/hr Starting at $25

    I handle customer's requests for supervisors, handling escalated calls and properly relaying unresolved issue to a higher team.

    Customer AdvocacyCustomer Escalation ManagementCustomer ServiceCustomer SupportManagement
  • Phone/Email/Chat Support

    $8/hr Starting at $25


    Customer AdvocacyCustomer ServiceCustomer SupportEmailEnglish Language
  • Ecommerce support / Order Fulfillment

    $10/hr Starting at $25

    placing orders, answer product queries, search product info, tracking deliveries, providing tracking updates



Expert customer service specialist with the goal of providing quality work and care to meet client satisfaction and expectation

Been with the BPO industry for 8 years, expert in customer service and admin support. Have the needed expertise, the rightful attitude for success and the flexibility to learn fast.

I have knowledge and experience in the following:

-Customer Support Role for Ecommerce
Order Processing: creating and managing customer accounts, placing orders, answer product inquiries, coupon and discount application; tracking orders, reviewing and approving returns and refunds, cancellation requests, creating and updating tickets and closing them with right resolution
-Billing Support
sending copies of invoice and credit memos, process payments, checking account balance, past due and open invoices.
-Technical Support
basic troubleshooting, walking throug of customers to the website, answer product queries
-Escalation and Handling Customer Complaints
-Creating and managing travel itineraries -flight, hotel, car and vacation package reservations
-Phone, Email, Chat Support
-Citrix and Transera tools
-G Suite
-MS Office

Work Terms

30 hours a week; open for negotiations