Expert customer service specialist with the goal of providing quality work and care to meet client satisfaction and expectation
Been with the BPO industry for 8 years, expert in customer service and admin support. Have the needed expertise, the rightful attitude for success and the flexibility to learn fast.
I have knowledge and experience in the following:
-Customer Support Role for Ecommerce
Order Processing: creating and managing customer accounts, placing orders, answer product inquiries, coupon and discount application; tracking orders, reviewing and approving returns and refunds, cancellation requests, creating and updating tickets and closing them with right resolution
sending copies of invoice and credit memos, process payments, checking account balance, past due and open invoices.
basic troubleshooting, walking throug of customers to the website, answer product queries
-Escalation and Handling Customer Complaints
-Creating and managing travel itineraries -flight, hotel, car and vacation package reservations
-Phone, Email, Chat Support
-Citrix and Transera tools
30 hours a week; open for negotiations