Committed to delivering results and helping clients grow their business.

Hi I'm Jhon Dave, passionate and results-driven professional with over three years of experience in the BPO industry. I have a proven track record in technical support and customer service, with a focus on delivering exceptional support to US clients.

In my first role as a Technical Support Representative, I successfully handled customer inquiries and resolved technical issues through effective communication and troubleshooting. This experience allowed me to develop strong problem-solving skills and the ability to provide prompt and efficient solutions.

Building on that foundation, I transitioned to the role of Customer Support Technician, where I further honed my customer service expertise. Working with US clients in a business-to-business environment, I managed both inbound and outbound calls and emails. My responsibilities included order management, warranty claims, appointment setting, and logistics coordination. I consistently ensured client satisfaction by delivering high-quality service and building strong relationships.

In addition to my full-time roles, I have also gained valuable experience through part-time positions. As a Virtual Assistant, I provided administrative support and conducted quality analysis, contributing to the smooth daily operations of the organization. I also worked as a Real Estate Marketing Specialist, leveraging my marketing and communication skills to execute successful campaigns, manage listings, and enhance client interactions.

With a customer-centric mindset, strong communication skills, and a passion for delivering excellence, I am eager to contribute my skills and experience to a dynamic organization. I thrive in fast-paced environments and adapt quickly to new challenges.