Show some assertiveness and knows how to communicate clearly and how to negotiate with the customers.

Customer Service Representative at Panasiatic Solutions Inc.
August 2008 - December 2008
Function as a Customer Service Representative for GMAC collections account.

Subject Matter Expert | Transcom Worldwide
May 2008 - July 2008
Subject Matter Expert function as a team manager whenever the TM is not available.

Provide and do coaching sessions with the agents regarding their performance and monitor the quality scores to ensure meet the clients expectations.
Provide floor support and act as a coach.

Product Training Supervisor | Transcom Worldwide
January 2008 - Present
Responsibilities: This position requires effective communication skills for
the following key focus areas (additional responsibilities may be added as the
needs of the business change and expand): Communication • Supporting TLs in
setting improvement programs and action plans for CSRs during training and
Academy Bay. • Escalating training and/or quality deficiencies to Training &
Quality Manager. • Escalating when there are questions on product or online
content. • Attending internal local meeting (staff or with other departments).
• Keeping high level of own expertise, taking initiative to understand. •
Gathering up-to-date information and integrating feedback into the best
practices. • Handle escalations during Training or Academy Bay Knowledge
Management • Collecting product information from the client, TQM, client
services, etc. • Spreading product knowledge to operations. • Updating
existing procedures. • Participating to creation of new procedures, routines
etc…