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Skills

  • Avaya
  • Customer Service
  • Five9
  • Phone Support
  • Visual Basic
  • Analytics
  • BPO
  • Formula
  • Macro
  • Management
  • Microsoft
  • Microsoft Excel
  • Microsoft Excel Pivot Tables
  • VLOOKUP
  • Workforce Management

Services

  • Customer Service| Real Time Analyst

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I have experience working as a Customer Service in BPO iQor Philippines. I've been taking calls for almost a year and applied for Real Time Analyst from our Workforce Management. Right now i am full time...

    AnalyticsAvayaBPOCustomer ServiceFive9

  • Phone Support / Customer Service

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I have more almost a year of experience working as a Customer Service with iQor Philippines. Have basic knowledge with inContact, Five9 and Avaya.

    AvayaCustomer ServiceFive9Phone SupportVisual Basic

About

I have strong desire to learn with any field of work and have good decision making.

Im Joseph, 21 years old of age. I've been in BPO industry for almost 3 years working as a Customer service for almost a year and Real Time Analyst for almost 2 years.
I learned many things as a Real Time Analyst, i learned how to use Avaya, Cisco(CUIC). Five9 and inContact. Also learned to execute good and real-liable decisions by real time and historical what ever metrics needed or required by the Client.

Work Terms

Hours of Operations anytime, Payment thru Savings account, for communications Skype, hangouts can do.