Education, Learning Technology & Operations Specialist
I am an experienced education, training and operations professional with over 15 years’ experience across higher education, professional training, healthcare and professional services environments.
My expertise combines programme and academic operations, learning technology, digital transformation, process improvement, training development and stakeholder engagement.
I have extensive experience managing and supporting complex education and operational processes, including programme coordination, assessments and examinations, student administration, lecturer support, quality processes and the implementation and management of digital learning systems.
My experience includes working with learning and assessment technologies such as Moodle, Blackboard, Cirrus Assessment and Turnitin, as well as developing clear user guides, training materials, instructional resources and process documentation for staff, lecturers and students.
I have also worked closely with IT and Management Information Systems teams to improve administrative processes, streamline workflows and introduce more efficient digital solutions. My experience includes supporting the development of paperless processes, improving registration and data workflows, strengthening administrative controls and developing practical solutions that improve efficiency and user experience.
I can support organisations with:
• LMS and learning technology support
• Programme and academic operations
• Assessment and examination processes
• Training materials and user guides
• SOP and process documentation
• Business process improvement
• Digital administration and workflow improvement
• Staff and user training
• Stakeholder coordination
• Quality and service improvement
I am organised, reliable and focused on delivering practical solutions. I understand the importance of clear communication, accurate administration, effective systems and a positive experience for both staff and service users.
I am available for short-term projects, ongoing freelance support and consultancy assignments.
Work Terms
I am available for short-term projects, ongoing freelance support and consultancy assignments.
Before starting a project, I will confirm the scope of work, expected deliverables, timeline and project requirements.
For hourly projects, work will be completed at the agreed hourly rate. For fixed-price projects, the deliverables, timeline and payment milestones will be agreed before work begins.
Any significant changes or additional work outside the original project scope will be discussed and agreed in advance.
I am available for remote collaboration and can provide regular progress updates throughout the project. Online meetings can be arranged when required to discuss requirements, review progress or provide training and support.
All client information, documents and project materials will be treated confidentially and professionally. I am committed to clear communication, reliable delivery and high-quality work.