Digital Transformation Services
I value solving problems for people and businesses to empower them to meet their goals. I am a focused and patient listener - listening to and understanding others is very important for me.
My work and other experience:
Developed practices (Ericsson, Tech Mahindra and GainOps) responsible for consulting, pre-sales and service delivery in the telecom revenue assurance and fraud detection and revenue operations domains. Achieved high employee satisfaction scores.
Led and managed system integration, managed services, consulting, solution design, software development and pre-sales projects and engagements with globally distributed teams.
Domains: revenue operations; telecom revenue assurance, fraud detection, OSS and BSS; production printing and document management; analytics and digital transformation.
Sales: Go-To-Market strategy formulation, lead generation, opportunity development, requirements analysis, solution design, proposal and presentation development, costing and pricing support and partnerships development. Strong in consultative sales.
Product management: road map and release planning, pricing and delivery model and enhancement process design.
Delivery and sales industrialization: identified, designed, and led creation of processes and tools.
Software engineering: requirements management, design, coding and testing including for embedded software design and development.
Trainer and coach: cross-cultural sensitivity, influencing and negotiations, stress management, effective speaking and presentation, problem solving, time management, telecom.
Selected speaker and panel member at TeleStrategies’ Revenue Assurance 2008 world conference in Atlanta, US, in March 2008.
Public Speaking (USA) – past elected President, Vice President and Secretary of New York State’s oldest chapter (founded May 1947) of Toastmasters International; won several competitions.
Citizenship: USA
Work Terms
Working together with my customers and colleagues at the same location is my favorite way of working. I am able to travel. When this is not possible given the Covid19 pandemic and global distribution of teams, then I would prefer to collaborate, resolve issues and make decisions together over voice or video whenever possible.
When in India, my current place of residence, I prefer to do a majority of my work during the day in the India time zone which is GMT + 05:30. I am available at other times as needed by the persons I am completing projects or assignments for. I am flexible about my payment terms. In this regard, I would prefer some upfront remuneration followed by phased payments. Though, I am open to alternative arrangements as well.