Professional Customer Support Specialist providing Email, Live Chat, and Shopify Customer Service with fast response times, clear communication, and a customer-first approach.
Hi! I help 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 and 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 stay stress-free by managing customer emails, shipping delays, and refunds through clear, 𝘀𝗼𝗽 𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 that help reduce 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀. For over five years, I've helped eCommerce (Shopify and WooCommerce) store owners and dropshippers provide fast, professional customer support through live chat and email. I efficiently handle orders, returns, refunds, exchanges, and chargebacks, with strong expertise in Shopify Admin. By creating streamlined workflows, macros, and templates, I save valuable time while ensuring consistent, high-quality customer support. I also develop detailed FAQ documents and help centers that reduce repetitive support tickets, along with insightful reports on response times, customer satisfaction (CSAT), and emerging support trends. 🎯
𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗣𝗿𝗼𝘃𝗶𝗱𝗲:
• Order processing, tracking, and modifications
• Refunds, cancellations, and draft order creation
• Updating customer information (addresses, email addresses, and contact details)
• Creating discount codes and managing subscriptions
• Communicating with suppliers for smooth order fulfillment
• Handling chargebacks and customer inquiries
• And much more...
𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
• Managing Facebook pages by hiding negative comments, responding to messages, and moderating interactions to maintain a positive brand image
• Responding to customer inquiries on TikTok, Instagram, and Meta platforms
𝗧𝗼𝗼𝗹𝘀 𝗜’𝗺 𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗜𝗻:
Email & Live Chat Support Platforms:
Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, Private-Mail, Strato Webmail, eDesk, Richpanel, and more.
Messaging, Team Communication & Other Tools:
Slack, Skype, Discord, WhatsApp, WeChat, Linnworks (Order Management), Fulfilment China (Order Management), Service Point (Supplier Coordination), and more.
Order & Shipment Tracking Tools:
USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, 24Track, Universal Parcel, Global Tracking, and more.
𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
I use ChatGPT Plus and DeepL to provide smooth, professional customer support in:
German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and many more.
𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗪𝗶𝘁𝗵:
Five Leafs (Fashion eCommerce)
Nex, Limited (Dropshipping & Fulfillment | UK)
Wonderpaws (Pet Products eCommerce | UK)
Limitless Jewelry (Jewelry eCommerce | Canada)
NorryFashion (Fashion eCommerce | Netherlands)
The ForexFunder (UK | CRM Support)
Emilia Stockholm (Sweden | Shopify + Strato Webmail)
Lina Stockholm (Sweden | Shopify + Private-Mail)
Kanavi Design (USA | WooCommerce + Helpdesk)
Forciano (France | WooCommerce + Outlook)
Why Choose Me
✓ 24/7 Availability ✓ Professional Communication ✓ Shopify Customer Support ✓ Fast Response Times ✓ Detail-Oriented ✓
Work Terms
• Available for part-time, full-time, and long-term projects.
• Flexible working hours based on your business needs and time zone.
• Prompt, professional, and respectful communication.
• Comfortable using Email, Live Chat, and help desk platforms.
• Able to follow SOPs and company guidelines accurately.
• Committed to meeting deadlines and maintaining confidentiality.
• Open to discussing project requirements before starting to ensure a smooth workflow.