To strive for excellence with dedication, proactive approach, positive attitude and passion towards the work that will fully utilize my logical and reasoning abilities in the best possible w

PROFESSIONAL CONTOUR

British Telecom Global Process Services, Gurgaon (June 2015 – November 2015)

Worked as an Associate, SRM - CDSS Operations

Key Responsibilities
? Service Request BT Owner and Ownership of service request, end-to-end.
? Schedules validation call for all types of requests and forwards invites Team resources to the call (i.e. TD, DPM).
? Creates meeting minutes for internal and Client facing service request meetings.
? Initiating the process of requesting quotes from Global Customer Integration (GCI) and/or third party vendors or submitting to supplier (third party vendors) for quoting.
? Responsible for developing commercial aspects of proposal.
? Financial Activities Management, Cash Activities and maintains of accounts.

AON (Human Capital and Welfare Management), Gurgaon (May 2013 – May 2015)

Worked as - Process Advanced in Health &Welfare, in backend operations.

Key Responsibilities
? Coordinates and cooperates closely with the Operation for timely and quality processing.
? Data collation, reporting and preparation of weekly Updates, MIS & Dashboards.
• Updating of the employee accounts and health care insurance as per the instructions from the client.
? Preparing & Updating Standard Operating Procedure (SOP) Document for the Process.
? Exhibits a keen attention to detail and ensures accurate and high-quality deliverables
? Supporting the monitoring and implementation of the dynamic investment strategies held by clients
? Domain Related (DBP refunds, Drops, Payroll, File Verification, Quality checks, Enrolment Processing, Cobra, Annual Enrollments etc.)

ICICI Bank Ltd, Sirsa, Haryana.(September 2010 – October 2011)

Worked as Officer, branch banking.

Key Responsibilities

? Cashier – performed all the responsibility of cashier, depositing and making payments to customers of bank
? Customer Service – Resolving queries of the customer related to their bank accounts
? Documentation – Maintain records and files of the various bank details a

Work Terms

Hours of operation -- 24 hours
Rate $10 per hour
English & Hindi

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