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Skills

  • Customer Retention
  • Chat Support
  • Client Development
  • Communication Skills
  • Customer Service
  • Data Entry
  • Help Desk
  • Information Technology
  • Psychology
  • Quality Assurance
  • Remoting
  • Team Management
  • Technical Support
  • Virtual Assistance

Services

  • Customer Service Representative

    $10/hr Starting at $50 Ongoing

    Dedicated Resource

    I have been working as a customer support and training officer in CellSmart POS. During that tenure, I have been working on multiple projects at the same time from Training New Clients/ Employees to Providing...

    Client DevelopmentCommunication SkillsCustomer RetentionCustomer ServiceData Entry

  • Customer Retention Specialist

    $10/hr Starting at $50 Ongoing

    Dedicated Resource

    As a Retention Specialist for Literati kids, I love retention improvement and quality interactions with our members. I focus on providing examples of quality retains and assisting with shadowing sessions...

    Chat SupportCustomer RetentionHelp DeskQuality AssuranceRemoting

About

Highly Professional, and Multi-talented Customer Support Agent & Virtual Assistant | Availability: 24/7

I have been working virtually for a good eight years now. I have vast experience in different kind of jobs which includes Data Entry, Data Management, Customer Support through chat and calls, and Training New Employees.

I have a vast experience in different software like MS Excel, MS Word, Whole MS Office, Adobe Acrobat, Adobe Photoshop, PDF Form Designer, Point Of Sale system, and many more.

Remote work is not new for me! I work on a freelance and contract basis, and my location makes me cost-effective for the business, and I perform equally well if I'm the right person for the job.

I have been providing Customer Retention Services through chat to a US-based subscription company where I handle more than 300 chats weekly and follow-ups with customers via email as well.

I have also been working with a US-based POS subscription company where I have been training new employees as well as the new client on how to use the POS system, helping them with both software and hardware issues, and their billing concerns.

I have excellent command over the English language so you will not be having problems with respect to communication as all communication will be clear and easy and complete in information.

Kind Regards,
Malik Shoaib

Work Terms

Availability: 24/7
Payment Terms: Payment upon Work Completion
Communication: Skype, Email, WhatsApp (if convenient), Google meet.