I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound and outbound calls from customers regarding products and services. Over the phone I
I have a total of 4 years work experience in call center industry and am confident that I am the best candidate. My present position has taught me the importance of clear communication and customer service. Most recently I worked on as Customer Support in E-commerce business based in US and Canada. Expertise using Shopify and fresh desk , Zendesk, Oberlo, Aliexpress, ticketing, Asana for the task, facebook ads and much more.
Holding a demanding position in a dynamic organization has provided me with the opportunity to perform the following tasks to the best of my abilities:
• Responding to customer inquiries on telephone, email and chat services
• Identifying and evaluating customer needs and providing appropriate solutions and responses
• Using available and appropriate systems to respond to problems and queries
• Doing data entry to a spreadsheet and doing research.
In my current role, I resolve customer problems, I have received excellent performance evaluations from my managers and have been formally recognized by them for my contribution towards my department’s success.
I am a goal and results orientated team player who is reliable, punctual and gives importance to any details of work. The approach to my work goes beyond the job description as I am always looking for a way to improve results.
Work Terms
Hourly or Fixed. I am always available