Banner Image

Skills

  • Client Issue Resolution
  • Communication Skills
  • Customer Experience Management
  • Customer Retention
  • Customer Satisfaction
  • Customer Service Management
  • Customer Service Training

Services

  • virtual assistance

    $30/hr Starting at $25 Ongoing

    Dedicated Resource

    📩 Email & Calendar Management: Organize schedules, set appointments, and keep your inbox tidy. 📞 Customer Support: Professional communication with clients via email, chat, or phone. 📊 Administrative...

    Client Issue ResolutionCommunication SkillsCustomer Experience ManagementCustomer RetentionCustomer Satisfaction

About

Hi, I’m Miraf Birhane — a dedicated Virtual Assistant with strong skills in customer service, administrative support, and communication. With a background in chemical engineering and professional experience in sales and call center roles, I bring both technical understanding and people skills to every task.

I’m skilled at managing schedules, handling client communication, organizing data, and supporting daily business operations with precision and care. I recently completed professional Virtual Assistant training and am passionate about helping businesses run smoothly and efficiently.

Work Terms

Hours of Operation: I am available Monday to Saturday, 8:00 AM – 6:00 PM (EAT). Flexible with hours depending on project needs and deadlines.

Payment Terms: I prefer milestone-based or weekly payments for ongoing work. Open to fixed-price or hourly contracts based on the nature of the task.

Communication Style: I value clear and prompt communication. I am available via Guru messaging, email, WhatsApp, or Zoom/Google Meet for regular check-ins or updates. I respond quickly and believe in transparency and collaboration.

Attachments (Click to Preview)