Reliable virtual assistant and customer support specialist providing organized, timely, and professional remote support to help busy professionals stay productive.

As a virtual assistant and customer support specialist, I help busy professionals, entrepreneurs, and small business owners stay focused on what matters most, growing their business while I take care of the details behind the scenes.

With experience in email and calendar management, customer service, data entry, online research, and admin support, I bring a strong sense of organization and a proactive approach to every task. Whether it’s managing a busy inbox, scheduling meetings across time zones, handling client inquiries, or creating easy-to-follow workflows, I make sure things run smoothly and efficiently.

I’m well-versed in tools that keep remote work structured and efficient, including:
• Trello and Notion for task and project management
• Google Docs and Google Calendar for communication and scheduling
• Canva for creating basic visual content and branded materials
• Zendesk for handling customer support tickets professionally and timely

What sets me apart is not just what I do, but how I do it. I bring reliability, clear communication, and a positive attitude to every project. I’m someone you can count on to deliver quality work, meet deadlines, and adapt quickly to your systems and preferences.

If you’re overwhelmed with tasks, falling behind on missing calendar events, or struggling to keep up with customers, I’m here to lift the pressure off your shoulders. I value building long-term professional relationships based on trust, transparency, and shared goals.

Let me take care of the admin, so you can take care of the vision.

– Mercy Uchechi Ozor

Work Terms

I offer dependable Virtual Assistant and Customer Support services tailored to meet your business needs. My services include calendar management, administrative support, data entry, online research, and customer support via Zendesk, email, or live chat. I also use productivity and collaboration tools like Trello, Notion, and Google Workspace to ensure efficiency and smooth workflow.

I am available Monday to Friday with flexible working hours and respond to messages within 24 hours. Communication will primarily be through Guru’s messaging system, with the option for email or video calls when necessary.

For payment, I accept both hourly and fixed-rate projects through Guru SafePay. Fixed projects are charged per task or scope, not daily. Invoices are sent weekly or according to agreed milestones. For fixed-price work, up to 2 revisions are included—any additional revisions may incur extra charges.

All client information is handled with strict confidentiality, and I’m open to signing an NDA upon request. I expect clients to provide clear instructions, timely communication, and access to any tools required to complete assigned tasks effectively.

Either party may terminate the contract with a 7-day notice. If terminated early, payment will be made for work completed up to the date of cancellation.

My goal is to provide top-quality support that helps clients stay organized, responsive, and focused on growing their business.